Process Specialist
Are you passionate about process and continuous improvement? Join Shift Auto Group as our next Process Specialist!
In this role, you will take the lead in evaluating how work gets done, identifying opportunities to improve efficiency and consistency, and leading initiatives that deliver a better experience for both customers and employees.
Working closely with teams across the organization, as Process Specialist you will use proven improvement methodologies to enhance quality, reduce waste, and support sustainable, high performing processes.
Key Responsibilities
Process Assessment & Analysis
Analyze current state processes across departments to identify waste, bottlenecks, variation, and risks
Conduct process mapping, value stream mapping, and workflow analysis
Collect and analyze data related to performance, cycle times, error rates, and costs
Identify root causes using structured problem-solving tools
Continuous Improvement Initiatives
Lead and support improvement projects using Lean, Six Sigma, and other methodologies
Develop clear problem statements, project charters, and improvement plans
Facilitate improvement workshops, kaizen events, and cross-functional working sessions
Test, implement, and validate process improvements
Establish controls to ensure improvements are sustained
Standardization & Documentation
Develop, update, and maintain standard operating procedures (SOPs), work instructions, and process documentation
Ensure processes are standardized, clearly documented, and easy to understand across the organization
Stakeholder Relations Support change management efforts to drive adoption of new processes
Performance Measurement & Reporting
Define key performance indicators (KPIs) and process metrics
Track and report performance improvements and realized benefits
Support the development of dashboards and visual management tools
Training & Culture
Provide training and coaching on Lean, Six Sigma, and continuous improvement tools
Promote a culture of continuous improvement and employee engagement
Qualifications
Minimum of 2+ years experience in process improvement, operations analysis, or continuous improvement
Post-secondary education in business, operations management, or a related field
Lean, Six Sigma Green Belt or Black Belt certification preferred and considered an asset
Experience or training in change management principles and practices
Why Join Shift Auto Group
Be part of a Maritimes’ trusted automotive leader, known for innovation, excellence, and customer focused service.
Competitive compensation along with comprehensive medical, EAP, dental, and health coverage.
Employee discounts on vehicle purchases and repairs at any of our dealerships.
Join a rapidly growing organization with strategic expansion across the region and a strong foundation built on decades of automotive expertise.
Build a stable, rewarding permanent career with a company that truly invests in its people and values your professional development.
Ready to make an impact? Apply now!
