Branch Manager
Wonder Auto & Tire Saint John, part of the Shift Auto Group (which includes Fredericton Mitsubishi, Volvo Cars New Brunswick, Miramichi Kia, ReCar, St. Croix Auto, Velocity Autobody), is seeking a driven and experienced Branch Manager to lead our team. As a trusted name in automotive service, Wonder Auto & Tire is known for top-quality repairs and customer-first service. We’re looking for a strong leader with automotive experience to drive operational efficiency, lead a skilled team, and deliver excellent customer experiences. About the Role As Branch Manager, you will oversee all day-to-day operations of the Moncton location. Your primary responsibilities will include driving operational efficiency, leading a high-performing team, maintaining customer satisfaction, and meeting profitability goals. This role is ideal for someone with a background in the automotive industry, a natural ability to lead, and a commitment to exceptional service. Operations Management Oversee daily operations to ensure smooth, efficient service delivery. Manage inventory, tools, and equipment to support service excellence. Monitor and manage branch budget, expenses, and revenue. Hire, train, and supervise staff, ensuring high performance across all roles. Foster a collaborative, positive work environment that encourages growth. Conduct regular performance evaluations and provide coaching as needed. Customer Experience Maintain high standards of customer service and resolve customer issues promptly. Implement strategies to improve customer satisfaction and loyalty. Oversee appointment scheduling to enhance service flow and reduce wait times. Sales & Business Development Develop and execute sales strategies to meet revenue targets. Analyze market trends and local competition to identify growth opportunities. Represent the branch through local marketing initiatives and community involvement. Compliance & Safety Ensure full compliance with industry regulations and company policies. Promote and enforce workplace safety standards for both staff and customers. Competitive salary with performance-based bonuses. Comprehensive benefits package including health insurance, retirement plans, and paid time off. Ongoing training and career development opportunities. Employee discounts on automotive products and services. Ready to lead a top-tier automotive service team? Apply Today—we’d love to hear from you!Key Responsibilities
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