Branch/Service Manager

Branch Manager - Wonder Auto & Tire

This position is at Wonder Auto & Tire Centre Lower Sackville which is part of Shift Auto Group. Shift Auto Group consists of Fredericton Mitsubishi, Volvo Cars New Brunswick, Miramichi Kia, 5 ReCar locations, St Croix Auto, Velocity Autobody & 11 Wonder Auto & Tire locations.

As a trusted name in automotive service, Wonder Auto & Tire Centre is known for top-quality repairs and customer-first service. We’re looking for a strong leader with automotive experience to drive operational efficiency, lead a skilled team, and deliver excellent customer experiences.

As Branch Manager, you will oversee all day-to-day operations of the Fredericton (Avonlea court) location. Your primary responsibilities will include driving operational efficiency, leading a high-performing team, maintaining customer satisfaction, and meeting profitability goals. This role is ideal for someone with a background in the automotive industry, a natural ability to lead, and a commitment to exceptional service.

Key Responsibilities

Operations Management

• Oversee daily operations to ensure smooth, efficient service delivery.

• Manage inventory, tools, and equipment to support service excellence.

• Monitor and manage branch budget, expenses, and revenue.

Team Leadership

• Hire, train, and supervise staff, ensuring high performance across all roles.

• Foster a collaborative, positive work environment that encourages growth.

• Conduct regular performance evaluations and provide coaching as needed.

Customer Experience

• Maintain high standards of customer service and resolve customer issues promptly.

• Implement strategies to improve customer satisfaction and loyalty.

• Oversee appointment scheduling to enhance service flow and reduce wait times.

Sales & Business Development

• Develop and execute sales strategies to meet revenue targets.

• Analyze market trends and local competition to identify growth opportunities.

• Represent the branch through local marketing initiatives and community involvement.

Compliance & Safety

• Ensure full compliance with industry regulations and company policies.

• Promote and enforce workplace safety standards for both staff and customers.

Qualifications

• Previous experience as a Branch Manager or in a senior leadership role within the automotive industry.

• In-depth knowledge of automotive repair and maintenance.

• Strong leadership and team management capabilities.

• Excellent communication and customer service skills.

• Financial acumen with the ability to manage budgets and analyze performance metrics.

• Strong problem-solving and decision-making abilities.

• High level of integrity and a customer-centric approach.

What We Offer

• Competitive salary with performance-based bonuses.
  
  

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  
  

• Ongoing training and career development opportunities.
  
  

• Employee discounts on automotive products and services.