Fredericton Mitsubishi Service Manager

Shift Auto Group comprises Fredericton Mitsubishi, Volvo Cars New Brunswick, Grand Falls Hyundai, Miramichi Kia, five ReCar locations (Fredericton, Saint John, Moncton, Woodstock, Halifax), two St Croix Auto locations (Fredericton and St. Stephen), Velocity Auto Body, and 9 Wonder Auto Centres across the Maritimes.

We are experiencing rapid growth and are excited to offer a Service Manager position at Fredericton Mitsubishi.

 

Who are we looking for?

If you have a passion for people and a drive to succeed, a position as a Service Manager at Fredericton Mitsubishi may be the perfect fit for you. You will receive top-notch training and work with a dedicated Fixed Operations team.

 

Service Manager Responsibilities include:

·        Establishing department goals, objectives, and a marketing plan

·        Developing an annual operating budget

·        Monitoring and analyzing financial data and reporting systems to measure performance

·        Implementing manufacturer policies and warranty procedures

·        Ensuring compliance with local, provincial, and federal regulations

·        Managing department employees

·        Implementing after-sales customer service strategies

·        Training and coaching employees

·        Nurturing positive relationships with customers

·        Overseeing customer concerns

·        Creating a positive work environment

·        Maintaining high quality standards

·        Ensuring ongoing training for staff

·        Holding weekly Service meetings for feedback and improvement

·        Collaborating with the Parts Department

·        Maintaining the service facility and customer counter area

·        Maintaining and managing special tools and workshop equipment

·        Implementing and maintaining a formal appointment scheduling system

·        Properly documenting and submitting warranty claims

·        Managing and utilizing the DMS

·        Answering customers’ technical questions

·        Maintaining product knowledge

·        Tracking key performance indicators and implementing action plans

·        Maintaining a harmonious relationship with the Manufacturer

·        Promoting teamwork with other departments

·        Conducting formal personnel evaluations at regular intervals

·        Maintaining a professional appearance

 

Qualifications:

·        Effective communication and interpersonal skills

·        Knowledge of automotive service systems

·        3+ years of experience in the automotive repair industry

·        3 years of supervisory experience

·        Strong planning and organizational skills

·        Ability to multitask and solve problems

·        Demonstrated leadership experience

Does this sound like you?  We want you to apply today!